Phone Support

Setup Guide

Are you a new Uber Group phone customer? Below you can find a step by step guide on how to connect the Uber Group phone equipment as well as a simple fault resolution guide. We recommend printing this out and keeping it handy should you have any trouble.

Phone setup guide

Phone Features

Voicemail (Step by Step)

To access your voicemail messages using your Uber Group phone line:

• Pick up your phone wait for a dial tone,
• Dial *97,
• When prompted, enter your pin number followed by the # key (If you don't know your pin contact Uber Group and we can reset it for you),
• To listen to your messages press 1.

When a message is playing you can press * to rewind 3 seconds, # to fastforward 3 seconds and 0 to pause/resume message playback

During or after message playback you can do the following:

• Press 5 to repeat the current message.
• Press 6 to play the next message.
• Press 7 to delete the current message.

To change your message or pin:

• To change your pin, at the main menu press 0 then 5, following the prompts.
• To change your voicemail message, dial 0 then press 1, following the prompts.

To access your voicemail from any other phone dial your phone number, wait for your voicemail message to play then press the * key and enter your pin when prompted

Call Forward - Step by Step

To enable Call Forwarding: Pick up the phone and wait for a dial tone, Dial the code that relates to the call forwarding type you want to enable, Wait till you head a higher pitched dial tone, Dial the number you want the calls forwarded to, Wait for the double beep, Hang up. You will now hear a series of 6 beeps when you pick up the phone to make calls. These beeps remind you that call forward is active.

To disable Call Forwarding: Pick up the phone and wait for a dial tone, Dial the code that relates to the call forwarding type you want to disable, Wait, you will hear the normal dial tone, Call forwarding is deactivated.

Call forward states: Forward all calls Forward calls only when on the phone Forward calls only when not answered

Activate Code: *72 *90 *92

Deactivate Code: *73 *91 *93

DND (Do Not Disturb) - Step by Step

To Activate Do-Not-Disturb Pick up the phone and wait for a dial tone, Dial *78, Wait for a series of 6 beeps, Hang Up. All calls will now go to Voicemail. If you don’t have Voicemail with Uber Group the call will then drop.

To Disable Do-Not-Disturb Pick up the phone and wait for a dial tone, Dial *79, Wait, you will hear the normal dial tone, Hang Up. Calls will now come through as per normal.